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Conversations are the heart of an organization. They pump the information through which we create both our intellectual products and our human relationships. They can fill an organization with discovery, invention, vitality and resilience or sap its energy. The processes through which we put language to ideas occur in a whole series of continua. They can range from optimal to destructive, from being clear, focused and purposeful to being complicated and confusing. They can generate breakthroughs or breakdowns. They can nurture solid relationships or feed suspicion and mistrust. They can waste people’s time or leverage it; delve into deeper meanings or skim the surface. In order to be truly inspired, you need to have the kind of conversations in which people quickly understand one another’s meaning and intent ... the kind of conversations where interchange builds ideas and creates new understanding. |
